A $150 deposit is required for all non-private parties (Deposits are non-refundable and non-transferable to other services. Deposits due at the time of booking).
A $200 deposit is required for all semi-private parties (Deposits are non-refundable and non-transferable to other services. Deposits due at the time of booking).
A $200 deposit is required for all private events. (Deposits are non-refundable and non-transferable to other services. Deposits due at the time of booking).
If you need to change the date of your party, please give a minimum of 2 weeks notice. A $25 administration fee will be charged for each date change you may make. Please note while we will do our best to find you an alternative date if your original booking date is no longer suitable, we cannot make guarantees that another suitable date will be available. Any rescheduled parties must be held within 12 months of original deposit payment date, otherwise deposit is forfeited.
Small Private events have a max. capacity of 75 guests total. Large Private events have a maximum capacity of 150 guests total.
Please note only parties with completed bookings forms and deposits are guaranteed and are actual bookings with us. Inquiries without deposits are not bookings. We will not allow any party items such as cake, pizza, gifts, decorations etc into our facility without a paid party reservation. No exceptions.
All parties must be paid for in full prior to party commencing. No exceptions. Failure to pay party balance in full prior to commencement will result in the cancellation of your party. We do not accept checks, you may pay your balance with Visa, Mastercard, etc. or cash.
For party packages, you may add additional children for $12 per extra child and $8 per additional adult. You may NOT exceed 20 children total at any party events. You will be charged $20 per child if you exceed the 20 child limit, plus $50 for an additional party host. If you know you require more than 20 child guests, you should reserve a private event.
Please be aware “Additional Time” with party packages is subject to availability and is not guaranteed with every booking.
Please note there is “NO Additional Time” included with private events. Private events start and end strictly at your allocated party slot times. If guests wish to stay after this time they will be charged for an open play session where applicable if available.
ALL guests, including all adults, Must Wear Socks regardless of whether they intend to play or not. It may be worth noting this on your invitations. (Socks can be purchased at front desk if need be or bring spares).
Please do not arrive more than 15 minutes prior to your party start time, we have a very busy party schedule and will be unable to accommodate you and your guests if you arrive early. Please allow us this time to get your party ready. If you arrive earlier than this for your party, you will not be allowed access to the facility until your allocated party slot begins. Please note we do not open prior to scheduled business hours for party set up.
As a courtesy to the next family/party please help your guests leave promptly at the end of your scheduled party. Please note private events will be charged for extra time stayed out with their paid rental time.
Please note we DO NOT allow alcoholic beverages in the facility.
We do not permit outside food/beverages within facility for parties with the exception of cake/cupcakes. It is very important to note we do not have room to store ice cream or cakes or other refrigerated goods so please do not bring these.
Please note a minimum of 48 hours notice is required to add food to your party order. This is best done during your courtesy call so please be ready with your order the week before. Please note at least 48 hours notice is also required to cancel any food orders with us. Failure to provide this notice will result in food being charged at full price.
Before scheduling additional entertainment (such as clowns, costume performers, balloon twisters, etc), please check with your party coordinator to ensure we can accommodate your request. For private events we would recommend booking additional time to accommodate these.
Please note any antisocial, aggressive or dangerous behavior may result in you or your guests being asked to leave the facility with no monetary reimbursement.
A copy of your card details will be kept on file until after your event. At the end of your event you will be charged for any loss or damage of The Playground equipment, any additional items or guests added to your event, any excess cleaning that is required or late fee if you fail to end your party at end of allocated paid time slot.
Gratuity is not included. Tips for your party host(s) are greatly appreciated.
Our facility is open to the public for open play 7 days a week! We welcome you to come spend the day with us and your little ones for an adventure through our playground!
Please bring socks for everyone including adults, children and anyone who visits us! This is to keep The Playground clean and safe for all!